Privacy Policy

Introduction

A firm of solicitors in the UK offering family law services to national and international private individuals.

As an essential part of our business we collect and manage client and non-client data. In doing so, we observe the UK Data Protection Registration and are committed to protect and respect clients’ and non-clients’ privacy and rights. Specifically, we act as their “Data Controller” in respect of the information gathered and processed by us. In order that you are reliably informed about how we operate, we have developed this privacy notice (also known as a third processing notice or “FPN”) which stores and shares information about you as a result of you visiting this site. The privacy notice also provides you with information about you can have control over the use of your data.

What information do we collect about you?

In general terms we seek to collect information about you so that we can:-

Administer our relationship with you
Provide services in response to enquiries
Enable business development including legal updates, publications and details of events
Process applications for employment
Deliver requested information to you about our services
Ensure the billing of any procured services obtained
Take payment from you
Process and respond to any complaints
Enable us to meet our legal and other regulatory obligations imposed on us
Audit the use of our websites

The information that we hold for you is known as your “personal data”. This may include your name, home address, email address, phone number and other contact numbers and financial information. We collect this in a number of different ways. For example, you may provide this data to us directly on-line or over the telephone or when corresponding with us by email or letter. We may also process sensitive personal information including details of your physical or mental health details, race or ethnic origin.

We will seek your permission if we need to record any of your sensitive personal data on our system.

Please also be advised that when you visit our website, cookies will be used to collect information about you, such as your Internet Protocol (IP) address which connects your computer or mobile device to the Internet and information about your visit such as the pages you have viewed or searched for, paid response times, download areas etc. We do this so that we can measure our website performance and make improvements in the future. Cookies are also used to enhance the website’s functionality and personalisation, which includes sharing a third party organisation. You can control this by adjusting your cookies settings.

How we will use the information

We will use the data collected from you for the purpose listed in the table below:-

Purpose for processing data	Legal basis for processing data requests	Third party organisations with whom data is shared
To administer our relationship with you, provide services and respond to enquiries	To meet our requires as your legal advisors	None
To ensure the billing of any procured services by you and obtain payment	To meet the requirements of a contract	Government vat and tax inspectors, external auditors, internal auditors
To communicate with you about legal updates, breaking news, newsletters and event invitations which are relevant to your interest and in line with your preferences	To seek explicit consent prior to sending individuals the information and in line with preferences	None
To provide enquiry support by telephone	To fulfil obligations before entering into a contract	None
To process and respond to complaints	To meet a legal obligation	None
To monitor and record information relating to the use of our services, to include our website	To meet a legitimate interest in order to improve the services and experience and website for individuals	Web service providers and cookie providers
To capture photographs and videos to be used for marketing and promotional material for the firm, including our website and brochures	To seek explicit consent prior to collecting an using this information	None
To ensure the firms offices and its stored information is secure we use CCTV services	To meet the requirements of a contract	CCTV service providers (at Regus Southampton and Platinum House, Bournemouth only)
To conduct human resource administration to include assessing suitability, eligibility and/or fitness to work	To fulfil contractual obligations this includes taking action before entering into a contract	Recruitment professionals

Please note that this table explains the legal basis of processing your data from a link to each processing purpose and in what circumstances your data will be shared with a third party organisation.

Right to be informed

This privacy notice fulfils our obligation to tell you about the way in which we use your information as a result of you using our website.

Rights to access

You have the right to ask us for a copy of any personal data we hold about you. It is known as “Subject Access Request”. Except in exceptional circumstances, (which we would discuss and agree with you in advance), you can obtain this information at no cost. We will send you a copy of this information within 30 days of your request.

Right to rectification

If any of the information we hold about you is inaccurate you can contact us for rectification of the information.

Right to be forgotten

From 25 May 2018 you can ask that we remove all personal information that we hold about you. Where it is appropriate that we comply, your request will be fully actioned within 30 days.

Right to object

You have the right to object to the continued use of your data and to withdraw your consent at any time.

Right to restrict processing

If you wish us to restrict the use of your data because you think it is inaccurate but this will take time to validate, or you believe that our data processing is unlawful, but you do not want your erased, or you want us to retain your data in order to establish or defend a legal claim, or you wish to object to the processing of your data that we have yet to determine whether this is appropriate.

Right to data portability

If you would like to move, copy or transfer the electronic personal data we hold about you to another organisation, please contact us

Rights relating to automated decision making

If you would like to object to automated decision making without any individual involvement and to the profiling of your data please contact us

Is the processing of information likely to cause individuals to object or complain?

Just Family Law is not aware of any justifiable reasons that would constitute a legitimate reason to objecting or complaining about the way we process or control information

How long will we retain information for?

Just Family Law typically retains information for a period of 7 years or until the youngest child reaches the age of 18 if applicable, whichever is the later. This is for regulatory purposes and also to ensure our business records are adequate to maintain the requisite levels of insurance to protect our clients and non-clients, and also ensure to ensure that your files are available in the event that you may wish to bring related further proceedings.

Overseas transfers

None of the information that we collect, process or store as a result of this website is transferred outside of the European economic area. This includes information that is exchanged with any third party organisation described above

Data Privacy and Security

We maintain processes for ensuring that Data Protection is key consideration of all new and existing IT systems that hold personal basis. Where any concern, risks or issues are identified, we will conduct relevant assessment to determine any actions that are necessary to ensure optimum privacy.

We ensure that all IT solicitors are protected against damage, loss or misuse. We protect against potential breach of confidentiality. We aim to increase awareness and understanding of requirements of information security and responsibility of our colleagues and staff to protect the information they hold and we also aim to ensure the optimum security of our website.

General Questions

Comments regarding the Privacy Notice are welcomed and all enquiries regarding the rights to subject access, right to recertification, right to object, right to restrict processing, right to data affordability and rights relating to automated decision making to be sent to our Group Data Protection Officer Joanne Houston at Just Family Law, 2nd Floor, 7 Staple Gardens, Winchester SO23 8SR Telephone 01962 217640. Alternatively, you have the right to lodge a complaint with the Information Commissioners Officer, who may be contacted at Wycliffe House, Water Lane, Wilmslow SK9 5AF.

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